This Privacy Notice for NoteScribe ('we', 'us', or 'our') describes how and why we collect, store, use, and share your personal information when you use our services, including when you:
- Visit our website at https://getnotescribe.com or any website of ours that links to this Privacy Notice
- Download and use our mobile application (NoteScribe) or any other application of ours that links to this Privacy Notice
- Use NoteScribe — an NDIS documentation platform built for Australian support workers and registered NDIS providers that transforms rough shift notes into structured, audit-ready progress notes, incident reports, and compliance documentation in under 60 seconds
- Engage with us in other related ways, including any marketing or events
Questions or concerns? If you do not agree with our policies and practices, please do not use our Services. Contact us at sageworks09@gmail.com.
What Information Do We Collect?
Personal information you disclose to us
We collect personal information that you voluntarily provide when you register, express interest in our products, or contact us. This includes:
- Names
- Phone numbers
- Email addresses
- Job titles
- Usernames and passwords
- Contact preferences
- Billing addresses
- Organisation information (name, number of support workers)
- Marketing preferences (how you heard about us)
Sensitive information
When necessary and with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
- Health data
- Disability and support needs information
All personal information you provide must be true, complete, and accurate. Please notify us of any changes.
Information automatically collected
We automatically collect certain information when you visit or use the Services. This includes:
- Log and usage data — IP address, browser type, pages viewed, features used, timestamps
- Device data — device type, hardware model, operating system, carrier
- Location data — approximate location based on IP address
We also collect information through cookies. See our Cookie Policy for details.
Google API
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
How Do We Process Your Information?
We process your personal information for the following purposes:
- Account creation and authentication — to create and maintain your account
- Delivering services — to provide the requested service
- Responding to inquiries — to answer your questions and support requests
- Administrative communications — to send details about products, services, and policy changes
- Requesting feedback — to contact you about your use of our Services
- Posting testimonials — with your consent, testimonials may contain personal information
- Protecting our Services — fraud monitoring and prevention
- Improving our Services — to evaluate and improve products, marketing, and your experience
- Identifying usage trends — to understand how Services are used
- Marketing effectiveness — to understand which campaigns are most relevant
- Legal compliance — to comply with our legal obligations and defend our legal rights
When and With Whom Do We Share Your Information?
We may share your data with third-party vendors and service providers who perform services on our behalf:
We may also share your personal information in the event of a merger, sale of company assets, financing, or acquisition of all or part of our business.
Do We Use Cookies and Other Tracking Technologies?
We may use cookies and similar tracking technologies to gather information when you interact with our Services. These help us maintain security, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our Services for analytics purposes. See our Cookie Policy for full details.
Do We Offer Artificial Intelligence-Based Products?
Yes. We offer products, features, and tools powered by artificial intelligence, machine learning, or similar technologies ('AI Products').
Use of AI Technologies
We provide AI Products through third-party service providers, including Google Cloud AI. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products.
Our AI Products
- Text analysis
- AI document generation
How to Opt Out
To opt out of AI processing of your personal information, please contact us using the contact information provided in Section 14.
How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law.
We retain your information for as long as you have an active account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or securely store and isolate it from any further processing until deletion is possible.
How Do We Keep Your Information Safe?
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. These include encrypted Australian servers, participant de-identification before AI processing, access controls, and Cloudflare security infrastructure.
However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Please only access the Services within a secure environment.
Do We Collect Information from Minors?
We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18 years of age.
If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. Please contact us at sageworks09@gmail.com if you become aware of any such data.
What Are Your Privacy Rights?
Withdrawing your consent
You have the right to withdraw your consent at any time by contacting us using the details in Section 14. This will not affect the lawfulness of processing before withdrawal.
Opting out of marketing communications
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us. You will be removed from marketing lists but may still receive service-related messages.
Account information
To review, update, or delete your account information, contact us using the details in Section 14. Upon request to terminate your account, we will deactivate or delete your account from our active databases, subject to legal retention obligations.
Cookies
Most web browsers accept cookies by default. You can set your browser to remove or reject cookies, though this may affect certain features. See our Cookie Policy for more.
Questions about your privacy rights? Email us at sageworks09@gmail.com.
Controls for Do-Not-Track Features
Most web browsers include a Do-Not-Track ('DNT') feature you can activate to signal your privacy preference. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals. If a standard for online tracking is adopted that we must follow in the future, we will inform you in a revised version of this Privacy Notice.
Do Other Regions Have Specific Privacy Rights?
Australia
We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988. This Privacy Notice satisfies the notice requirements defined in the Privacy Act.
If you do not wish to provide the personal information necessary to fulfil their applicable purpose, it may affect our ability to:
- Offer you the products or services that you want
- Respond to or help with your requests
- Manage your account with us
- Confirm your identity and protect your account
At any time, you have the right to request access to or correction of your personal information by contacting us using the details in Section 14.
If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner.
NDIS Participant Data
NoteScribe processes documentation related to NDIS participants on behalf of registered providers. Participant information entered into NoteScribe by support workers is de-identified before being processed by any AI system. Participant names and identifying information are never transmitted to external AI platforms.
All participant-related data is stored on encrypted Australian servers and is never used to train AI models, sold, or shared with third parties beyond those listed in this policy.
Registered NDIS providers retain ownership of all participant documentation created using NoteScribe.
Do We Make Updates to This Notice?
Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice or by directly sending you a notification. We encourage you to review this Privacy Notice frequently.
How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may email us at sageworks09@gmail.com or contact us by post at:
Sydney, 2000
Australia
How Can You Review, Update, or Delete the Data We Collect?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.
To request to review, update, or delete your personal information, please contact us at: sageworks09@gmail.com
This Privacy Policy was generated using Termly's Privacy Policy Generator and customised for NoteScribe.